Competitiveness and Customer Service

Both MSP International Airport and Delta Air Lines have been key strategic partners in our success as a meetings and convention destination, especially since securing national conventions and events is a priority for the Meet Minneapolis team. Competition is fierce with perennial challengers like Denver, Indianapolis and Chicago and the rapid rise of hot new cities like Austin and Nashville. In highlighting Minneapolis’ advantages over these formidable competitors, we usually find an advantage in our airport and air service.
Vibrant city skyline at dusk with a glowing bridge over calm water, reflecting dazzling buildings and a colorful sky.

In a report released recently, the Airports Council International (ACI) announced the winners of its 2016 Airport Service Quality Awards. MSP International Airport earned top honors for North American airports that service 25-40 million passengers a year. This is just one of the latest of many honors that our airport receives. Constant improvements in retail and restaurants, baggage handling and airport design continue to make MSP International a favorite for visitors to our area and those just passing through.

Dennis Probst is Chief Operating Officer of the Metropolitan Airports Commission (MAC) and a long time Meet Minneapolis board member. He has always helped us to address any issues that relate to air service in the sales process. We have even asked him to participate on occasion in bid presentations.

Our predominant air carrier is, of course, Delta. MSP International Airport normally ranks as the second busiest Delta hub behind the airline’s home base of Atlanta. We promote our nonstop service to over 150 domestic cities as a key advantage over competing cities.

Delta Air Lines is also well-decorated. Among Delta’s awards are the 2017 Crystal Cabin Awards for innovative premium seating offerings and once again being named as one of Fortune Magazine's 100 Best Places to Work For.

With the recent United Airlines incident in which a passenger was removed from one of its aircraft by airport security in order to accommodate a United Airlines employee, Delta has redoubled its efforts to ensure a high level of customer service. This is particularly critical when passengers are inconvenienced by overbooking. While overbooking is not an ideal scenario, Delta has directly taken on the inconvenience and gained respect and loyalty from air travelers.

A recent Minneapolis St. Paul Business Journal article outlines the updated policy to address compensation for passengers impacted by overbooking. See the article here.

In a report released recently, the Airports Council International (ACI) announced the winners of its 2016 Airport Service Quality Awards. MSP International Airport earned top honors for North American airports that service 25-40 million passengers a year. This is just one of the latest of many honors that our airport receives. Constant improvements in retail and restaurants, baggage handling and airport design continue to make MSP International a favorite for visitors to our area and those just passing through.

Dennis Probst is Chief Operating Officer of the Metropolitan Airports Commission (MAC) and a long time Meet Minneapolis board member. He has always helped us to address any issues that relate to air service in the sales process. We have even asked him to participate on occasion in bid presentations.

Our predominant air carrier is, of course, Delta. MSP International Airport normally ranks as the second busiest Delta hub behind the airline’s home base of Atlanta. We promote our nonstop service to over 150 domestic cities as a key advantage over competing cities.

Delta Air Lines is also well-decorated. Among Delta’s awards are the 2017 Crystal Cabin Awards for innovative premium seating offerings and once again being named as one of Fortune Magazine's 100 Best Places to Work For.

With the recent United Airlines incident in which a passenger was removed from one of its aircraft by airport security in order to accommodate a United Airlines employee, Delta has redoubled its efforts to ensure a high level of customer service. This is particularly critical when passengers are inconvenienced by overbooking. While overbooking is not an ideal scenario, Delta has directly taken on the inconvenience and gained respect and loyalty from air travelers.

A recent Minneapolis St. Paul Business Journal article outlines the updated policy to address compensation for passengers impacted by overbooking. See the article here.