Mall of America announces the launch of a paperless valet service on November 9, 2015. This new SMS text-based service will change the way guests experience valet and help ease holiday parking this season.
The text message valet solution simplifies the parking process for guests, and offers a greater level of customer service as well as reduced waiting times.
Three Easy Steps
First guests check in on a cell phone as they drop off their vehicle at any of the designated locations at Mall of America. A confirmation message is sent back with instructions on how to request the vehicle when the guest is ready to leave. The user can reply to the text when they are ready for their vehicle, then pay via phone prior to checking out.
Focus on Guest Service
The service is designed to fit the needs of the guest who values service and convenience. Four valet locations will be available at Mall of America. Guests can leave their vehicle at any of the service points and request to have it delivered to any of the four locations when they are ready to leave.
Initial valet locations include: Radisson Blu Mall of America (front entrance), the new Grand Entrance on the north side of the mall, the new underground parking concierge area on the north side, and the JW Marriott (front entrance), which opens in late November. Mall of America expects to increase the number of service points in 2016.
“During the hustle and bustle of the holiday season, we want our guests to have the opportunity to enjoy the Mall in a stress-free environment,” said Jill Renslow, SVP of marketing and business development at Mall of America. “This new valet service is just the ticket – or non-ticket. Guests can meet the valet at one of four current locations, spend the day shopping and then simply text and have their car delivered to any of the valet locations. No more trudging through the mall with armfuls of packages to make it back to your car. It’s simple – we’ll bring your car to you!”
Another service that will be offered to those who use paperless valet is package pickup. As valet guests shop they can simply request that their purchases be picked up using the SMS texting platform. Valet services will then either place the items in secure storage or directly into the guest vehicle, whichever the guest prefers.
Partnership with Radisson Blu Mall of America
The service is already being successfully used at Radisson Blu Mall of America, much to the delight of their guests.
“Our guests truly enjoy having this service and have told us that using this paperless system is very convenient as they no longer have to keep track of their parking ticket in order to pick up their car, ” said Harry Gorstayn, general manager. “Over 500 customers have already used it and with this positive feedback, the hotel has plans to use it exclusively whenever possible.”
For Radisson Blu Mall of America, this new paperless valet service is an extension of the hotel’s already renowned guest service. Radisson Blu Mall of America offers complimentary package pickup from anywhere within Mall of America. This allows those staying at Radisson Blu Mall of America to spend time shopping, notify the hotel of packages to be picked up, and continue enjoying their day in the Mall while their packages are delivered straight to their guestroom. It is the perfect confluence of convenience, service, and efficiency.
Split Rock Parking, LLC, the provider and manager of the new valet service, has a long history of providing outstanding services that continually exceed their customer expectations. The company has specialized in valet parking for more than 30 years and creates a sense of arrival and departure that is an integral part of the guest experience.
Anticipated charges for services offered are $10 for all day valet and $2 per package for package pickup.
Mall of America: Dan Jasper, firstname.lastname@example.org, 952-883-8829