Guest Services and Security
Our concierges can help you with that
At the Minneapolis Convention Center, we believe the great experience you provide in your events should be extended to attendees even after the meeting is done. That's why we offer high-quality services to ensure your attendees make the best of their experience in Minneapolis.
Visitor Information Center
The Visitor Information Center (VIC) is conveniently located in the main lobby of the Minneapolis Convention Center on the ground floor. Concierges can provide directions, building facilities information, and offer hospitality and tourist assistance in understanding and use of the city's:
Hospitality opportunities, convention facility information and tourism attractions
Historic, cultural and educational resources
Convenience and traveler services.
Brochures, maps, magazines and other hospitality publications are available for guests to collect and reference.
Hours of Operation: VIC is open Monday through Sunday – 8 a.m. - 4:30 p.m.
- If you need assistance during your visit, please call the Command Center at 612-335-6040
- Please note our awareness campaign – “if you SEE something, SAY something”. If you see or experience anything that’s suspicious or out of the norm, or if you spot any unattended items, bags, or packages, please let the Command Center or a uniformed patrol officer know right away.
- Approachable and welcoming, uniformed security officers can answer questions, give directions, and help with security issues. If you need assistance while walking throughout the lobbies, our uniformed security officers are posted at security podiums throughout level 1.
Fire Marshal: Provided through the Fire Prevention Bureau
Medical Services: First aid personnel on the floor
Police Officers: Provided through the Minneapolis Police Department
Security and Ushers: Providing show security including ticket takers, door guards, overnight guards and ushers for Auditorium events
Event Planners Note: Please request these services during the planning discussions with Event Coordinators.
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Mobility Equipment Rental
For your convenience, mobility equipment is available for rent at the Minneapolis Convention Center. We have both power-operated vehicles (scooters) and manual wheelchairs, which may be rented at the Visitor Information Center located on the ground floor at the main entrance. Currently, pre-registration is not available.
Equipment should be returned to the Visitor Information Center each day.
All transactions must be processed with Visa, MasterCard or Discover. Checks and cash cannot be accepted.
Scooters: $50 per day
Wheelchairs: $20 per day