Guest Services and Security
Our concierges can help you with that.
At the Minneapolis Convention Center, we believe the great experience you provide in your events should be extended to attendees even after the meeting is done. That's why we offer high-quality services to ensure your attendees make the best of their experience in Minneapolis.
Event Planners, view our Guest Service Information Packet.
Visitor Information Center
![](https://minneapolis-2021.imgix.net/images/VIC_Tim-Maddie-Photography_Web-Res_2020-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=320&s=552315d34fd910994eaf89b00190d143 320w, https://minneapolis-2021.imgix.net/images/VIC_Tim-Maddie-Photography_Web-Res_2020-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=540&s=f5467aa87777938f3e84cb633fb4d910 540w, https://minneapolis-2021.imgix.net/images/VIC_Tim-Maddie-Photography_Web-Res_2020-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=768&s=db1f5a9f58fcfcca688e1dad9104d438 768w, https://minneapolis-2021.imgix.net/images/VIC_Tim-Maddie-Photography_Web-Res_2020-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1024&s=224e585fcc7abce14d6014f40c9248f2 1024w, https://minneapolis-2021.imgix.net/images/VIC_Tim-Maddie-Photography_Web-Res_2020-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1200&s=67549f909ddf1544a388c7666c647b3f 1200w, https://minneapolis-2021.imgix.net/images/VIC_Tim-Maddie-Photography_Web-Res_2020-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1440&s=048e9825dd3894d7ce2cbe2eaa1002c7 1440w, https://minneapolis-2021.imgix.net/images/VIC_Tim-Maddie-Photography_Web-Res_2020-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1920&s=45833004e39b6349f9de7a268bfe9987 1920w)
The Visitor Information Center (VIC) is conveniently located on Level One in the main lobby of the Minneapolis Convention Center. Concierges can provide directions, building information, wheelchair/scooter rental and accessibility information, and other Minneapolis hospitality and tourist information including:
- Hospitality opportunities, convention facility information and tourism attractions
- Historic, cultural and educational resources
- Convenience and traveler services
- Brochures, maps, magazines and other hospitality publications are available for guests to collect and reference
Hours of Operation: VIC is open Daily from 8 a.m. - 4:30 p.m.
Security
![](https://minneapolis-2021.imgix.net/images/MCC-Security-Services_Web-Res_Tim-Madie-Photography_2021-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=320&s=37126b74fac46c5bf02a1d4adc0398fe 320w, https://minneapolis-2021.imgix.net/images/MCC-Security-Services_Web-Res_Tim-Madie-Photography_2021-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=540&s=80040d703a4468215cf2e0a6d5f122de 540w, https://minneapolis-2021.imgix.net/images/MCC-Security-Services_Web-Res_Tim-Madie-Photography_2021-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=768&s=d959f5b5a2151aa78c867cf7a98889dc 768w, https://minneapolis-2021.imgix.net/images/MCC-Security-Services_Web-Res_Tim-Madie-Photography_2021-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1024&s=513ec57ccc84f58dc54ba0b33d889ea7 1024w, https://minneapolis-2021.imgix.net/images/MCC-Security-Services_Web-Res_Tim-Madie-Photography_2021-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1200&s=0f8f34e95f61eba409b2b73b50068b48 1200w, https://minneapolis-2021.imgix.net/images/MCC-Security-Services_Web-Res_Tim-Madie-Photography_2021-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1440&s=1c6d7350d1d162716c6dfa58eda852b3 1440w, https://minneapolis-2021.imgix.net/images/MCC-Security-Services_Web-Res_Tim-Madie-Photography_2021-12.jpg?auto=compress%2Cformat&fit=max&position=50%2050&q=80&w=1920&s=c9a6c08f9edc32707561b8484219ed40 1920w)
- If you need assistance during your visit, please call the Command Center at 612-335-6040
- Please note our awareness campaign, If You SEE Something, SAY Something. If you see or experience anything that’s suspicious or out of the norm, or if you spot any unattended items, bags, or packages, please let the Command Center or a uniformed patrol officer know right away.
- Approachable and welcoming, uniformed security officers can answer questions, give directions, and help with security issues. If you need assistance while walking throughout the lobbies, our uniformed security officers are posted at security podiums throughout Level One.
Fire Marshal: Provided through the Fire Prevention Bureau
Medical Services: First aid personnel on the floor
Police Officers: Provided through the Minneapolis Police Department
Security and Ushers: Providing show security including ticket takers, door guards, overnight guards and ushers for Auditorium events
Event Planners Note: Please request these services during the planning discussions with Event Coordinators.
Mobility Equipment Rental
For your convenience, mobility equipment is available for rent at the Minneapolis Convention Center. We have both power-operated vehicles (scooters) and manual wheelchairs, which may be rented at the Visitor Information Center located on the ground floor at the main entrance. Currently, pre-registration is not available.
Equipment should be returned to the Visitor Information Center each day.
PAYMENT
All transactions must be processed with Visa, MasterCard or Discover. Checks and cash cannot be accepted.
RATES
Scooters: $50 per day
Wheelchairs: $20 per day