FAQ
You've got questions. We've got answers.
What are the guidelines for shipping?
Information regarding shipping can be found in the drayage section of the MCC Meeting Planner Guide
What is the deadline for advance rates?
To receive advance rates, orders and payment must be received at least 15 days before the first show day.
Can I phone in my order?
Unfortunately, no. An authorized signature is required for all orders. To protect your credit card information, we cannot accept credit card details over the phone.
Can I pay with a purchase order?
Yes. We require the original purchase order. Please send it to:
Minneapolis Convention Center
Attn: Exhibitor Services
1301 2nd Ave South
Minneapolis, MN 55403
Do you have Wi-Fi?
Yes! Complimentary Wi-Fi is available in all lobbies, common spaces, and meeting rooms. Wi-Fi service in the auditorium, ballroom, and exhibit halls must be arranged through Smart City.
Will I receive an order confirmation?
If you place your order online, you will automatically receive an email confirmation. If you submit your order by mail, a confirmation will only be sent upon request.
If I send in a floor plan, will electrical service be installed where indicated?
Yes. Installation based on your floor plan requires labor. Please include labor with your order.
If I order electrical service, can it be brought to multiple locations within my booth?
Yes, by using UL-approved power strips, cube taps, or extension cords.
Do I have to purchase electrical accessories from you?
No. You may bring your own, provided they are UL-approved.
Can I order a standard telephone line for my credit card machine?
Please contact Smart City to arrange telephone service.
What if I have to cancel my exhibitor services?
Refunds are issued as follows:
After installation: No refund
Before installation, but 6 days or fewer before the first scheduled move-in day: 80% refund
Before installation and more than 6 days before the first scheduled move-in day: Full refund
What are the Marshaling Yard parking options for exhibitors?
- 45‑Minute Complimentary Unload Period
Exhibitors will pull a ticket before entering the marshaling yard and will have 45 minutes to unload their booth materials. If they choose to exit the yard within that time, they will scan the pulled ticket at the exit and then relocate to a nearby parking ramp or street meter. - Daily Parking
If an exhibitor stays in the marshaling yard longer than 45 minutes, a daily parking fee will apply. Payment can be made by scanning the QR code on the ticket or by tapping/inserting a card at the exit, then scanning the ticket to exit the yard. Daily parking does not include in/out privileges or overnight parking. - Pre‑Paid Parking
Exhibitors may purchase marshaling yard parking at a reduced daily rate through the Online Service Exhibitor page. On their first move‑in day, exhibitors will pull a ticket before entering the marshaling yard, then proceed to the Exhibitor Office to pick up their marshaling yard pass and parking voucher. Drivers will use the parking voucher to scan in and out of the marshaling yard, and yard passes must remain visibly displayed on the vehicle’s dashboard. Pre‑paid parking includes in/out privileges and overnight parking.
