Established January 2004 in Minneapolis, Minnesota, iDSS was developed by a DMO for DMOs. That intimate understanding remains a core component of our business operation, the success of our DMO and related industry partners.
The bulk of iDSS's programs are web-based ASP (Application Service Provider) applications specifically designed to manage data and contact management information for all areas of work flow, including: convention sales, tourism sales, services, partners/membership, and visitor services. For smaller DMOs, these functionalities can be made available as separate modules to suit your business needs.
Our mission is to provide a web-based destination management system for the global travel, meeting and event industry.
iDSS is committed to excellent customer service and state-of-the-art data management systems so that our clients may operate profitably, efficiently and generate additional revenue.
To maximize a long-term, business-driven relationship with our clients, iDSS has one basic philosophy; the key to the ongoing success of our software solution is the ability to grow and change as technology opens new levels of functionality. The iDSS team of experts has been committed to this process from the very beginning by employing staff who have the background experience and knowledge of the hospitality industry.
The iDSS software series was developed completely on the Microsoft®.NET platform, utilizing all of the latest Microsoft® development tools, and most importantly, designed based on input from all of iDSS' existing UU.S. and International destination partners.
The iDSS product suite is 100% web based. Therefore, there is no software installation required. The only hardware needed to use the iDSS system is a personal computer with an internet connection.
Since the iDSS system is based on the ASP platform, our destination management system provides a distinct advantage over many competitors in our ability to quickly roll out enhancement, modifications and improvements. Clients receive upgrades and enhancements in regularly scheduled, quarterly product updates at no charge. All iDSS clients receive the same information simultaneously.
Our Support Team of courteous and knowledgeable personnel is included in the subscription to answer routine questions and coach on the fly. Issues during evening or weekend hours are monitored and escalated to a priority support team to effectively identify what resources are necessary to handle your concern, and escalate, if necessary, to the appropriate technical resource to work with until the issue is resolved.
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