Guest Services

At the Minneapolis Convention Center, we believe the great experience you provide in your events should be extended to attendees even after the meeting is done.  That's why we offer high-quality services to ensure your attendees make the best of their experience in Minneapolis.


Visitor Information Center

The Visitor Information Center (VIC) is conveniently located in the main lobby of the Minneapolis Convention Center on the ground floor. Concierges can provide directions, building facilities information, and offer hospitality and tourist assistance in understanding and use of the city's:

  • Hospitality opportunities, convention facility information and tourism attractions
  • Historic, cultural and educational resources
  • Convenience and traveler services.

Brochures, maps, magazines and other hospitality publications are available for guests to collect and reference.

Hours of Operation: VIC is open Monday through Sunday – 8 a.m. - 4:30 p.m.


Security

Event safety and security are things that you should never have to worry about during an event as a planner, and you can rest assured that our experienced and professional security team will take care of your event. We offer this level of protection for events:

  • Fire Marshal: Provided through the Fire Prevention Bureau.
  • Medical Services: First aid personnel on the floor.
  • Police Officers: Provided through the Minneapolis Police Department.
  • Security and Ushers: Providing show security including ticket takers, door guards, overnight guards and ushers for Auditorium events.

EVENT PLANNERS NOTE: Please request these services during the planning discussions with Event Coordinators.

>>>Download Guest Services Order Form - 2015

>>>Download Guest Services Order Form - 2014

>>>CLICK HERE TO ORDER SERVICES ONLINE


Business Center

The UPS Store is the exclusive, on-site provider of printing and shipping for all your business needs. Check out how they can help you with all your printing needs here.


Mobility Shop

The Mobility Shop is the exclusive on-site provider for mobility equipment at the Minneapolis Convention Center (MCC). The Mobility Shop makes it easy for you to rent equipment. By connecting to www.themobilityshop.com - you can reserve your mobility equipment on-line prior to your arrival. Or if you would be more comfortable, contact the Mobility shop toll free at 888-404-5554.

The Mobility Shop provides top-of-the-line mobility equipment which includes power operated vehicles (scooter) or manual wheelchairs. The Mobility Shop recommends reserving your equipment in advance to insure its availability. All equipment is picked up and returned on-site at the Minneapolis Convention Center.

Forms of payment:
All transactions must be processed with Visa, Mastercard or Discover. Checks and cash will not be accepted.

Renting:

Minneapolis Convention Center guests can pre-register and reserve their mobility equipment or register on-site. MCC guests that inquire about on-site rentals can check with concierges personnel at the Visitor Information Center located in the main lobby on ground level.

Rates:
Minneapolis Convention Center guests that pre-register will pay the full-day rate:

Mobility Scooter: Full-day/$50 per day
Manual Wheelchair: Full-day/$20 per day

Minneapolis Convention Center guests that on-site register have the option to pay the full-day or half-day rate:
Mobility Scooter: Half-day/Four (4) hour minimum $35 per day
Manual Wheelchair: Half-day/Four (4) hour minimum $10 per day

Guests will be refunded $15 for the scooter or $10 for the wheelchair if returned within four (4) hours.

Policy:
Mobility equipment cannot depart the MCC premises. Overnight use of mobility equipment is prohibited, mobility equipment must be returned prior to departure from the convention center facilities.

The MCC is not held responsible or liable for any lost or stolen articles at coat/baggage check locations that are not staffed by Minneapolis Convention facility personnel.

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